Last Updated: 01 Sept, 2024

At Banga Bharati, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our eCommerce store on [Website URL].

1. Information We Collect

• Personal Information: When you make a purchase or create an account on our site, we may collect personal information such as your name, email address, phone number, billing address, shipping address, and payment details.
• Payment Information: We use Razorpay to process payments, and while we do not store your payment information on our servers, Razorpay may collect payment details, including credit/debit card numbers, UPI, or net banking information, to facilitate the transaction.
• Non-Personal Information: We may collect non-personal information such as browser type, device type, IP address, and browsing behavior through cookies and similar technologies to enhance your experience on our site.

2. How We Use Your Information

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery.
• Communication: To send you updates about your orders, respond to your inquiries, and provide customer support.
• Marketing: To send you promotional offers and updates, only if you have opted in to receive such communications. You can opt out at any time.
• Improving Our Services: To analyze usage and improve our website, products, and services.

3. How We Share Your Information

• Third-Party Service Providers: We share your information with third-party service providers such as Razorpay for payment processing, delivery partners for order fulfillment, and marketing service providers to send promotional content (if consented).
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Payment Processing

• Razorpay: All payment transactions are processed through Razorpay, which complies with PCI-DSS standards to ensure secure processing of payment information. We do not store your payment details on our servers.
• For more information on Razorpay’s privacy practices, please refer to Razorpay’s Privacy Policy.

5. Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

• Access and Correction: You have the right to access and correct your personal information held by us.
• Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.
• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect the functionality of our site.

8. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at care@bangabharati.org